Box isn't Connecting to PC

If your control box is not connection, follow these troubleshooting steps:

1. Ensure the Box Has Power

• The right-side Power LED should be on or blinking.
• If neither of the LEDs are on, please change the batteries or fix the polarity.

2. Check the USB Dongle Connection

• Ensure the USB dongle is fully inserted into a functional USB port on your PC.
• Try using a different USB port, preferably a USB 3.0 or USB 2.0 port.
• If using a USB hub, connect the dongle directly to your PC instead.

3. Restart Your Control Box & PC

• Unplug the USB dongle, power off the control box (remove batteries), and wait 10 seconds before reconnecting.
• Restart your PC to reset USB drivers and connections.

4. Verify Windows Recognizes the Device

1. Open Device Manager (Press Win + X, then select Device Manager) or open from the tools bar in our software.
2. Look for a device under Human Interface Devices or USB Input Devices.
3. If you see a yellow warning icon, right-click the device and select Update Driver.

5. Reinstall USB Drivers

• In Device Manager, right-click the USB device, choose Uninstall Device.
• Restart your PC to allow Windows to reinstall the driver automatically.

6. Interference & Range

• Keep the USB dongle within 10 feet of the control box.
• Avoid metal objects or wireless interference (e.g., routers, Bluetooth devices).

Still Not Working?

If you've tried these steps and your control box still won't connect, contact our support team for further assistance.

Customizing Your Control Box

The control box allows extensive customization, enabling you to set actions for multiple applications, create shift actions to double button functionality, and assign special actions like playing sounds. Our boxes all come with an attachment point that allows for additions such as ball and tee holders along with any third party attachments. We release our boxes in a variety of colours which will change over time depending on supply or demand, if you want a specific colour make sure to email us for a quote.

Importing Custom Sounds

If you want to import custom sounds to your box follow these steps:

1. Open the Software

• Locate the software by either:
  • Opening the .exe file manually.
  • Finding the software in Show Hidden Icons (system tray), then right-clicking and selecting Open.

2. Access the Sound Folder

1. Click Settings in the toolbar.
2. Click the Open Folder button.
3. This will open a File Explorer window showing the location of the sound files.

3. Adding Custom Sounds

Inside the folder, you will find three subfolders:

• Button Presses: Regular button sounds.
• Mulligan Presses: Sounds specifically for mulligan actions.
• Sound Effects: Additional sound effects.

To add your own sound:

1. Drag and drop your custom .wav audio file into the appropriate folder.
2. Ensure the file format is .wav for compatibility.

4. Refreshing the Sound List

• If the new sound does not appear in the settings, close the settings window and reopen it.
• The new sounds should now be available for selection.

Need Help?

If you encounter issues, double-check that the file format is correct and that the sound is placed in the right folder. If problems persist, contact our support team.

Repair Guide

Learn how to repair various components in your box:

Replacing a Faulty Button

The control box uses standard 30mm arcade buttons with either 2.8mm or 4.8mm terminal cables for connection. Follow these steps to diagnose and replace a faulty button.

1. Confirm the Button is Faulty

1. Open the software and go to Settings.
2. Enable Developer Console.
3. Exit Settings; a Console Log should now appear on the left side.
4. If you don’t see it, press a working button to refresh it.
5. Press the suspected faulty button and check the console for activity.

Results:

• If the button press appears in the console, it is working. You may have the wrong profile active or a different assigned action than expected.
• If nothing appears in the console, the button is likely broken and needs replacement.

2. Open the Control Box

1. Turn off the device by taking out the batteries.
2. Unscrew the three M3 screws on the backside.
3. Remove the back cover to access the internal components.

3. Check & Replace the Button

1. Locate the non-working button.
2. Ensure the terminal cables are securely connected to both the button and the USB encoder.
3. Disconnect the cables from the faulty button.
4. On the back of the button, squeeze the two locking tabs and push the button out the front of the box.
5. Insert a new 30mm arcade button into the same slot.
6. Reconnect the terminal cables.

4. If the Button Still Doesn’t Work

• Try using the same terminal cables with a different button.
• If the new button still doesn’t work, replace the terminal cable.
• If the issue persists, the Wireless USB Encoder may be faulty.
• You can replace the encoder or contact our support team for further assistance.

Need Help?

If you need additional support, reach out to our technical team for assistance.